Uk Border Agency, Croydon

9 Reviews
Uk Border Agency
Lunar House, 40 Wellesley Road
CR9 2BY Croydon
Greater London England
0870 606 7766
0870 241 0645
0300 123 2241


We are an agency of the Home Office, and our organisation is divided into 5 unified operations: borders, international, immigration, intelligence, enforcement and crime. Each operational area is led by a director. Our operational areas are supported by 2 corporate service directorates. The UK Border Agency board sets our strategic direction. A senior police officer serves on the board as a non-executive director, as do senior officials from HM Revenue & Customs and the Foreign & Commonwealth Office.

Uk Border Agency
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Extremely disappointed

19 July 2017

Very rude staff member at window 12 and 5 at 12 pm I asked at window 12 for ticket for next week and the gentleman said go back to your country !! Do you have family here or back home? When did u come to UK ?? He started asking me these questions !! And refused to give me ticket for next week appointment !!

19 July 2017

I also informed that gentleman I'm not allowed to work so I need ticket to report next week but, unfortunately, the gentleman didn't listen I'm very disappointed !

26 June 2017

Awful bedsite number are not valid. I've been on hold for an hour.

Esther Regina

, more than 6 months ago

Nobody is picking up the phone. Home Office stated they need the actual original passport to be posted to them in order to process an application for EEA Permanent Residency. And that they very likely wont return your passport in under 6 months!! Has anyone found a way of certifying a passport (by means of a visit to Croydon) so you can take it back with you? Home Office confirmed they do not accept certified copies by the Post Office official Documentation Certification service. Post office confirmed however the Home Office does accept their certified copies: Home Office said they were right and Post Office is wrong. Any way to get passports back asap? Thanks.

more than 6 months ago

Hi They only accept originals.I have been without mine 7 MONTHS! I gave up on Home Office,only gave me misery,they have you wrap up round their finger and there is nothing you can do about it! In these 7 months the law also changed and they included me in the new law,which was worse for me.Instead of getting an UK passport after 2 years I have been included in the 5 year law.I appealed and paid money to a solicitor and they never replied to me!They are a disgrace of an institution!I am very angry and I could write a lot more about it.....

Leroy Dyer

, more than 6 months ago

Sadely enough it seems as though this agency responds better in person ..... and yet the que is extra long and they are understaffed.....

more than 6 months ago

I called the enforcement team to report a visitor to the uk that is currently working and has no work permit to do so and the female that dealt with me made me feel as if I was committing the crime and then proceeded to give me another telephone number to call. I told her that that number had given me the current line number that I was speaking to her on and then she said well I'm telling you to call them and if you don't want to I cannot help you and put the telephone down on me. How are you meant to inform them of a crime when you are then made to feel like the criminal.

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