Uk Border Agency, Croydon

11 Reviews
Uk Border Agency
Lunar House, 40 Wellesley Road
CR9 2BY Croydon
Greater London England
Phone:
0870 606 7766
Phone:
0870 241 0645
Phone:
0300 123 2241

Description

We are an agency of the Home Office, and our organisation is divided into 5 unified operations: borders, international, immigration, intelligence, enforcement and crime. Each operational area is led by a director. Our operational areas are supported by 2 corporate service directorates. The UK Border Agency board sets our strategic direction. A senior police officer serves on the board as a non-executive director, as do senior officials from HM Revenue & Customs and the Foreign & Commonwealth Office.


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Reviews

30 August 2017

The UK Boarder Agency obviously do not want to support the current tourist industry in this country. Applying for a standard tourist visa these days is a nightmare of misinformation, run around from one department to another, and, general obfuscation. The "customer services" department would not even give me the address of Lunar House, Croydon. Ridiculous. I would not even give them one star. All I wanted to do was to send, from the UK, supporting documentation to the processing center in the UK which will deal with a standard six months visa application generated in Russia. as sending the documentation to Russia can take three weeks to arrive and is not secure.

Extremely disappointed

19 July 2017

Very rude staff member at window 12 and 5 at 12 pm I asked at window 12 for ticket for next week and the gentleman said go back to your country !! Do you have family here or back home? When did u come to UK ?? He started asking me these questions !! And refused to give me ticket for next week appointment !!
Comment

19 July 2017

I also informed that gentleman I'm not allowed to work so I need ticket to report next week but, unfortunately, the gentleman didn't listen I'm very disappointed !

18 July 2017

Absolutely disgraceful service and I am a English gentleman trying to help people disgrace to the uk!!!!

26 June 2017

Awful bedsite number are not valid. I've been on hold for an hour.

Esther Regina

, more than 6 months ago

Nobody is picking up the phone. Home Office stated they need the actual original passport to be posted to them in order to process an application for EEA Permanent Residency. And that they very likely wont return your passport in under 6 months!! Has anyone found a way of certifying a passport (by means of a visit to Croydon) so you can take it back with you? Home Office confirmed they do not accept certified copies by the Post Office official Documentation Certification service. Post office confirmed however the Home Office does accept their certified copies: Home Office said they were right and Post Office is wrong. Any way to get passports back asap? Thanks.
Comment

more than 6 months ago

Hi They only accept originals.I have been without mine 7 MONTHS! I gave up on Home Office,only gave me misery,they have you wrap up round their finger and there is nothing you can do about it! In these 7 months the law also changed and they included me in the new law,which was worse for me.Instead of getting an UK passport after 2 years I have been included in the 5 year law.I appealed and paid money to a solicitor and they never replied to me!They are a disgrace of an institution!I am very angry and I could write a lot more about it.....

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